Covid-19 Protocol

Traveling in the age of COVID-19 has transformed how we explore the world, necessitating a new layer of vigilance to the thrill and excitement of new adventures. With health and safety at the forefront of travel concerns, Luxury Holidays Nepal Pvt. Ltd. is dedicated to providing the utmost care and up-to-date COVID-19 protocols for our esteemed clientele. As we navigate through these changing times, it is our top priority to ensure that your travel experiences are not only filled with luxury and exclusivity but also align with the highest standards of health precautions. From pre-trip vaccinations and testing to in-trip COVID-19 safety measures and post-trip regulations, we are here to guide you through every step with precision and personalized attention. Embrace the new era of travel with confidence as Luxury Holidays Nepal Pvt. Ltd. stands with you, ready to make your wanderlust dreams a safe reality.

Our dedication to exemplary COVID-19 protocols places us at the forefront of travel safety standards within the industry. Our unwavering commitment to health and safety is evident in every facet of our service, ensuring that we are not only the best choice for a luxury travel experience but also the most reliable partner in these unprecedented times. We meticulously integrate all recommended COVID-19 safety measures, from ensuring access to COVID-19 testing to implementing rigorous cleaning protocols and providing up-to-the-minute COVID-19 updates. Our tailored approach ensures that every journey with us meets the highest benchmarks of safety without compromising the quality and exclusivity that our guests expect. We understand the complexities of travel planning amid a global pandemic; hence, our dedicated team works relentlessly to provide seamless service, taking the guesswork out of your travel preparations and giving you peace of mind. Choosing us means opting for a travel experience where luxury, safety, and responsibility travel hand in hand.

Pre-Trip Health and Safety Briefing

We take the health and safety of our clients seriously, especially in the wake of COVID-19. Here’s how we ensure a thorough Pre-Trip Health and Safety Briefing:

• Latest Health Updates: Share the most current COVID-19 update, including potential health risks and prevention tips.

• Vaccination Requirements: Advise on the necessity of a full COVID-19 vaccine series and a booster shot, if available.

• Testing Locations: Provide information on ‘COVID-19 testing near me’ facilities for pre-departure testing.

• Symptom Checklist: Educate travelers on recognizing COVID-19 symptoms and the importance of reporting them.

• Travel Insurance: Assist in obtaining travel insurance that covers COVID-19 treatment and trip interruptions.

• Safety Kit: Recommend or provide a safety kit that includes masks, hand sanitizers, and disinfectant wipes.

• Travel Documents: Update on any health-related travel documentation required, such as proof of vaccination or negative COVID-19 test results.

• Destination-specific Protocols: Inform about specific COVID-19 travel restrictions and health requirements at the destination.

• Airline Protocols: Explain the COVID-19 air travel protocols, including mask mandates and boarding procedures.

• Contact Tracing Apps: Encourage the download and use of any recommended contact tracing apps.

• Local Healthcare Facilities: Detail the locations of accredited healthcare facilities at the destination.

• Quarantine Measures: Advice on the destination’s COVID-19 quarantine and isolation period policies.

• Pre-Departure Screening: Arrange for or advise on pre-departure health screening if required by the destination or airline.

• Emergency Contacts: Provide a list of emergency contacts, including the local embassy and consular services.

• Risk Acknowledgment: Ensure travelers are aware of the inherent risks and sign a health and safety acknowledgment form.

This comprehensive Pre-Trip Health and Safety Briefing is a testament to Luxury Holidays Nepal’s dedication to traveler well-being, ensuring guests are fully informed and prepared for their journey in this new era of travel.

Vaccination and Booster Encouragement

We recognize the critical role that vaccination plays in safeguarding the health of our travelers and the communities we visit. As part of our COVID-19 Protocol, we actively encourage all guests to be vaccinated and receive a booster shot when eligible. Here is how we approach Vaccination and Booster Encouragement:

• Education on Benefits: Provide up-to-date information on the effectiveness of the COVID-19 vaccine and booster in preventing illness and reducing the severity of symptoms.

• Verified Sources: Share resources and literature from verified health organizations to educate travelers on the importance of being fully vaccinated.

• Pre-Trip Reminders: Send pre-trip notifications to remind travelers to check their vaccination status and schedule a booster shot if they are due for one.

• Travel Requirements: Inform travelers about entry requirements related to vaccination for their destination, including any mandates for a COVID-19 third dose.

• Safety Standards: Explain how vaccination contributes to the overall safety and well-being of the group, staff, and local inhabitants.

• Facilitation: Assist travelers in finding local vaccination centers before their trip, if they need to receive a vaccine or booster.

• Vaccine Documentation: Advice on the proper documentation of vaccination and how to carry proof of vaccination while traveling.

• Healthcare Coordination: Coordinate with local healthcare providers to ensure that travelers have access to vaccines and boosters.

• Policy Compliance: Uphold policies that may require travelers to be vaccinated in order to participate in certain itineraries or enter specific destinations.

• Regular Updates: Keep travelers informed about any changes to vaccine recommendations, such as the introduction of new booster formulations or additional doses.

• Community Responsibility: Promote the concept of community health responsibility, highlighting how vaccination helps protect not just the traveler but also those around them.

• On-Trip Support: Provide support and information to travelers who may need to arrange for a COVID-19 booster shot while on their trip.

By championing these practices, we underscore its commitment to health, safety, and responsible travel. We believe that by working together with our clients to promote and facilitate vaccination, we contribute to a safer travel environment and a faster return to the world of exploration we all cherish.

Isolation Protocols

Understanding the need for rigorous health and safety measures, we have developed a set of isolation protocols to effectively manage situations where a traveler might exhibit COVID-19 symptoms or test positive while on a trip. Our protocols are designed to protect the individual as well as other guests and staff, minimizing the risk of transmission. Here’s what our isolation protocol involves:

• Immediate Medical Assessment: Should a traveler show signs of COVID-19, we arrange for an immediate medical assessment including a COVID-19 test to confirm their condition.

• Isolation Accommodation: In the event of a positive test, the affected traveler will be moved to a pre-arranged isolation accommodation, which is separate from other travelers and staff, to prevent further spread of the virus.

• Health Monitoring: The health of the isolated individual is regularly monitored, and any necessary COVID-19 treatment is administered as advised by medical professionals.

• Essential Services: We ensure that all essential services, such as food delivery and laundry, are provided in a contactless manner to the isolation space.

• Mental Health Support: Recognizing the psychological impact of isolation, we provide mental health support through remote counseling services, if required.

• Information to Family: With the consent of the traveler, we keep family members informed about their health status and the measures being taken.

• Local Health Guidelines: Our protocols are aligned with the local health authority's guidelines regarding the COVID-19 isolation period and release criteria.

• Travel Insurance Coordination: We assist the traveler in coordinating with their travel insurance provider for coverage details related to COVID-19 isolation and treatment.

• Post-Isolation Clearance: Before rejoining the group or returning home, the traveler must be medically cleared and must meet all local and international travel requirements, including a negative COVID-19 test if necessary.

• Repatriation Assistance: If the traveler wishes to return to their home country for treatment or isolation, we assist with the repatriation process while following all COVID-19 air travel guidelines.

• Contact Tracing: We implement a contact tracing procedure to identify and notify anyone who may have been in close contact with the affected individual.

• Disinfection Protocol: After isolation, we carry out a thorough cleaning and disinfection protocol in the spaces used by the individual, following COVID-19 cleaning protocols.

• Staff Protocols: Any staff involved in the care or service of an isolated traveler will follow strict protective measures, including the use of PPE, to ensure their safety.

• Continuous Update and Training: Our staff are regularly updated and trained on the latest isolation protocols to manage any arising situations effectively.

By establishing comprehensive isolation protocols, we ensure a swift and effective response to any suspected or confirmed cases of COVID-19, thereby upholding the highest standards of traveler care and public health safety.

Partnered with Health-Approved Facilities

We understand that a successful travel experience during the era of COVID-19 heavily relies on the collective efforts of all service providers to ensure health and safety standards are met. That is why we have established partnerships with health-approved facilities that meet or exceed the necessary COVID-19 guidelines. Our commitment to this protocol involves:

• Health Standards Verification: We only partner with hotels, restaurants, and transportation services that have verified health and safety standards in place and are recognized by local health authorities.

• Regular Audits: Conduct regular audits of partner facilities to ensure ongoing compliance with COVID-19 safety measures and sanitation procedures.

• Training Programs: Ensuring that the staff at our partner facilities are well-trained in COVID-19 safety measures, including proper sanitization, mask usage, and handling of potential health issues.

• Sanitization Protocols: Our partners must implement rigorous cleaning protocols, especially in high-touch areas, to reduce the risk of virus transmission.

• Physical Distancing Measures: Make certain that partner facilities respect COVID-19 social distancing guidelines by arranging spaces to allow for adequate distancing.

• Capacity Limits: Ensuring that our partners comply with COVID-19 gatherings limits by monitoring the number of guests in shared spaces to prevent overcrowding.

• Healthcare Access: Partner facilities must have a clear protocol for accessing healthcare services, including information on COVID-19 testing and treatment facilities nearby.

• Quality Assurance: Regularly reviewing guest feedback to assess the implementation of COVID-19 protocols at partner facilities and taking corrective action when necessary.

• Transparent Communication: Communicating clearly with our clients about the COVID-19 safety measures in place at the partner facilities they will be visiting.

• Flexible Accommodation Policies: Working with partners who offer flexible cancellation and rebooking policies in case guests need to change their plans due to COVID-19-related issues.

• COVID-19 Emergency Plan: Ensuring that each partner facility has a clear emergency response plan if a guest displays COVID-19 symptoms or tests positive.

• Wellness Checks: Partner facilities conduct regular health and wellness checks for their staff to ensure a healthy environment for guests and employees.

Collaborating closely with health-approved facilities and maintaining a vigilant eye on adherence to COVID-19 protocols, we not only aims to provide a luxury experience but also to protect the well-being of our travelers and staff, ensuring peace of mind throughout your journey.

On-Trip Medical Assistance

We understand that access to dependable medical assistance during your trip is more crucial than ever in light of COVID-19. Our on-trip medical assistance protocol is designed to provide comprehensive support, ensuring that you have the necessary help at your fingertips should any health concerns arise. Here’s how we handle On-Trip Medical Assistance as part of our COVID-19 Protocol:

• 24/7 Support Line: Maintain a 24/7 support line for travelers to report any health concerns or COVID-19 symptoms immediately.

• Medical Professional Network: Establish a network of qualified medical professionals in each destination who can provide COVID-19 testing, consultation, and treatment if needed.

• Healthcare Facility Coordination: Coordinate with local healthcare facilities that are equipped to handle COVID-19 cases, ensuring prompt access to care.

• Emergency Response Plan: Implement a clear emergency response plan for handling suspected or confirmed COVID-19 cases, including safe transport to a healthcare facility.

• Isolation Arrangements: Make arrangements for isolation facilities if a traveler tests positive for COVID-19, adhering to the local COVID-19 isolation period guidelines.

• Insurance Liaison: Assist travelers with liaising with their travel insurance providers to cover costs associated with COVID-19 treatment and related expenses.

• Local Guidelines and Resources: Provide travelers with information on local COVID-19 guidelines, resources, and health advisories specific to their current location.

• In-Trip Testing Assistance: Help arrange for COVID-19 testing if travelers require it for ongoing travel or symptom assessment.

• Medication Assistance: Facilitate access to pharmacies and prescription services for travelers who require medication, including COVID-19 antiviral treatment when prescribed.

• Quarantine Support: Offer support services, including meal delivery and mental health resources, for travelers who are in COVID-19 quarantine.

• Family Communication: Assist in maintaining communication between the traveler and their family, updating them on the traveler’s health status and care.

• Return Travel Coordination: Should a traveler recover and be cleared to travel, assist with the logistics of COVID-19 return to work policies or the continuation of their journey, following all necessary COVID-19 travel restrictions.

• Post-Recovery Follow-up: Conduct a post-recovery follow-up to ensure the traveler has recovered fully and to provide guidance on any further health measures needed upon return home.

By proactively managing on-trip medical assistance with these measures, we ensure that travelers can embark on their journey with the reassurance that their health and safety are our paramount concern.

Enforced Social Distancing Measures

In response to the ongoing need for vigilance against COVID-19, we have incorporated enforced social distancing measures into our travel protocols to safeguard the health of our guests and staff. Here's a breakdown of how we maintain these measures:

• Reduced Group Sizes: We limit the size of our travel groups to ensure there is ample space for social distancing during tours and activities.

• Pre-arranged Spacing: At accommodations, restaurants, and during transport, seating arrangements are made to comply with recommended distancing guidelines.

• Staggered Visits: We schedule visits to popular sites during off-peak hours and use timed entry where possible to avoid crowding.

• Contactless Services: Where available, we encourage the use of contactless check-ins, payments, and information sharing to minimize physical contact.

• Physical Barriers: In situations where social distancing is challenging, such as check-in counters or reception desks, physical barriers are put in place.

• Floor Markings and Signage: Clear floor markings and signage are provided to guide guests in maintaining appropriate distances in common areas.

• Revised Layouts: We work with hotels and other partners to revise layouts in public spaces, such as lounges and dining areas, to facilitate social distancing.

• Controlled Access: Access to certain areas within hotels or attractions is controlled to prevent overcrowding and to maintain distance between individuals or family groups.

• Staff Training: Our staff are thoroughly trained to enforce social distancing measures and to assist guests in navigating these guidelines politely and effectively.

• Outdoor Activities: We prioritize outdoor activities where there is a lower risk of virus transmission and more space for distancing.

• Private Transportation: Where possible, we provide private transportation options for guests to reduce exposure to crowded public transit.

• Event Management: For any organized events, attendance is capped and arrangements are made to ensure adequate space between participants.

• Health and Safety Officers: Designated health and safety officers are present to oversee the implementation of social distancing and other COVID-related health protocols.

• Continuous Monitoring: We continually monitor the effectiveness of our social distancing measures and make adjustments in response to the latest health advice and guest feedback.

• Guest Cooperation: We request and rely on the cooperation of our guests to follow these social distancing measures for the safety of all.

By conscientiously enforcing these social distancing measures, we strive to provide a safe and enjoyable travel experience, giving our guests peace of mind so they can focus on the beauty and culture of their chosen destination.

COVID-19 Mask Mandate Compliance

We acknowledge the importance of mask-wearing as a key protective measure against the spread of COVID-19. We are vigilant in ensuring compliance with COVID-19 mask mandates both for the safety of our guests and in accordance with local and international health guidelines. Here's how we maintain compliance:

• Clear Communication: We provide clear instructions to our guests regarding the mask policies in effect for their destination, including any specific requirements about mask types (e.g., surgical masks, N95, cloth masks).

• Mask Availability: We ensure that masks are readily available for guests throughout the trip, whether at the airport, during transportation, at accommodations, or during tours and activities.

• Staff Compliance: All staff members, from tour guides to drivers, are required to adhere to mask mandates, serving as a model for proper mask usage.

• Educating Travelers: We educate our guests on the significance of mask-wearing as part of our overall COVID-19 safety measures, including the correct way to wear a mask and the importance of covering both the nose and mouth.

• In-Trip Reminders: Regular reminders are provided to guests about mask policies during their trip, especially when transitioning to different places where the rules may vary.

• Local Laws and Regulations: We stay abreast of the local laws and regulations regarding mask mandates and ensure that our guests receive these updates promptly.

• Partner Alignment: We collaborate with our local partners to ensure that they are also enforcing mask mandates within their operations.

• Health and Safety Protocols: Masks are a part of our broader health and safety protocols, which include sanitation and social distancing.

• Supporting Guests with Medical Needs: We provide support for guests who may have medical conditions that affect mask usage, ensuring they have the necessary documentation and meet travel requirements.

• Cultural Sensitivity: We educate our guests on the cultural implications of mask-wearing, as it may be more strictly observed in some destinations.

• Adaptability to Changes: The mask mandates are subject to change based on the evolving COVID-19 guidelines and updates, and we ensure swift adaptation and communication regarding these changes.

• Handling Non-Compliance: We have protocols in place for handling situations where guests may not comply with mask mandates, ensuring the safety and comfort of all travelers.

By rigorously upholding COVID-19 mask mandate compliance, we contribute to a safer travel environment and promote the well-being of everyone involved in our travel experiences. Our adherence to these practices is part of our unwavering commitment to responsible tourism during these unprecedented times.

Travel Insurance Assistance

We understand that the COVID-19 pandemic has added an extra layer of consideration for travelers, particularly concerning travel insurance. To ensure our guests can travel with peace of mind, we provide thorough travel insurance assistance as part of our COVID-19 protocol. Here’s how we assist our clients with securing and understanding their travel insurance in relation to COVID-19:

• Insurance Advisory: We offer advice on travel insurance policies that provide coverage for COVID-19-related incidents, including trip cancellation, medical expenses, quarantine support, and COVID-19 treatment.

• Policy Clarification: We help travelers understand the terms and conditions of their insurance policies, especially concerning COVID-19 claims and disclosures.

• Assistance with Claims: In case a traveler needs to file a claim related to COVID-19, we provide guidance and support throughout the claims process.

• Emergency Contacts: We provide travelers with emergency contact information and assist them in getting in touch with their insurance providers promptly if they exhibit COVID-19 symptoms or require medical attention.

• Documentation Assistance: We assist travelers in gathering necessary documentation, such as medical reports and receipts, that might be required for insurance claims.

• Updates on Insurance Protocols: As COVID-19 guidelines evolve, we keep our clients informed about changes that may affect their travel insurance coverage.

• Liaison with Medical Facilities: Should a traveler need medical care, we coordinate with local health-approved facilities to ensure that services provided are covered under the traveler’s insurance policy.

• Cancellations and Refunds: We guide travelers on how to navigate cancellations and refunds, should they be unable to travel due to COVID-19-related restrictions or health issues.

• Quarantine Coverage Advice: We inform travelers about the importance of having coverage for extended stays due to mandatory quarantines or COVID-19 isolation periods.

• Pre-trip Information: Before the journey begins, we ensure travelers have all the necessary insurance information, including how to reach their insurance providers from abroad.

• On-Trip Support: Our on-trip support includes helping travelers in real-time with any insurance questions or issues that may arise.

• Advocacy and Support: If travelers encounter difficulties with their insurance provider, we advocate on their behalf to help resolve issues as quickly as possible.

Through our comprehensive travel insurance assistance, we aim to reduce the stress and uncertainty associated with traveling during the COVID-19 pandemic. We emphasize the importance of having robust travel insurance and are dedicated to helping our clients navigate these complexities for a more secure and enjoyable travel experience.

Education on Local Protocols

In the current travel climate, understanding and adhering to the varying local COVID-19 protocols is crucial for the safety of travelers and the communities they visit. We place great emphasis on education on local protocols as a cornerstone of our travel planning. Here is how we ensure our clients are well informed about local COVID-19 guidelines:

• Pre-Trip Information Sessions: Before departure, travelers are provided with comprehensive briefings on the COVID-19 guidelines and requirements of their destination, including testing, mask mandates, and social distancing regulations.

• Customized Travel Documents: We prepare personalized travel documents for each guest that include a detailed outline of the destination's COVID-19 protocols, along with general health and safety advice.

• Local COVID-19 Updates: We provide regular COVID-19 updates related to the destination, leveraging local government and health advisories to give real-time information.

• Cultural Considerations: Understanding that responses to COVID-19 can be culturally specific, we educate travelers on how to respect and adhere to local customs and expectations around health and safety measures.

• In-country Support: Once the trip has commenced, we have local representatives available to guide travelers through adhering to local COVID-19 protocols, ensuring they remain compliant throughout their journey.

• Health and Safety Briefings: Upon arrival, guests receive a briefing reiterating the current protocols in place and any recent changes they need to be aware of.

• On-Trip Reminders: Through the use of signage in vehicles, hotels, and tourist sites, as well as verbal reminders from guides, we keep health and safety at the forefront of our guests’ minds.

• Response Training: Our guides and staff are trained to respond to any breaches in protocol in a manner that is respectful yet firm, ensuring the safety of all travelers and staff.

• Compliance with Local Businesses: We work closely with local partners, accommodations, and restaurants to ensure they also follow and enforce the latest COVID-19 guidelines.

• Access to Local Testing Facilities: Should guests require a COVID-19 test for symptom checking or for return-travel requirements, we assist with locating and transporting them to COVID-19 testing near me facilities.

• Language Support: For non-native speakers, we provide translation assistance to ensure that they fully understand the local COVID-19 protocols and signage.

• Emergency Protocols: We have established clear emergency protocols if a traveler shows symptoms or tests positive for COVID-19, including access to local healthcare and isolation procedures.

• Feedback Loop: We encourage feedback from travelers on how local protocols are being implemented and perceived, allowing for continuous improvement of our educational efforts.

By thoroughly educating our clients on local COVID-19 protocols, we not only enhance the safety and well-being of our travelers but also support the health of the local communities we visit. It is through this mutual respect and understanding that we aim to deliver enriching and responsible travel experiences.

Frequently Asked Questions for COVID-19 Protocol

Introduction of Nepal
Before You Plan a Nepal Trip
While You are in Nepal
Before Traveling Nepal

If you need any further information, please contact us by email: at [email protected], Phone: at +977- 985 100 5129 (WhatsApp)