Refund and Cancellation policy

Cancellation policy:

Until the tour expiry date, Luxury Holidays will give you a refund of your purchase if you can't find dates that suit you or if you change your mind about going. Once the tour is reserved, changes must be made at least 30 days prior to arrival or the voucher will not be refundable.

Sometimes in the rare case scenario, the incident might happen to face unexpected events and unforeseen circumstances that are beyond both our management and client control that contributes to the result of weather delay of your trip program or reschedule of your timetable. Similarly, conditions require the cancellation of the trip as well. In such a case, we provide reimbursement of the advance payment under the following conditions.
The contributing factors that caused for cancellation of trips are Religious, Cultural, Economical, Political, Social, etc. in such circumstances, the local government administration does not allow for participating in any sort of trip. Thus, Luxury Holidays Nepal will not undertake any responsibility for this event. Guides or Sherpa or any local people’s suggestions- about the condition of the weather, or condition of the trial or anything is advised. Ignorance of such may harm you or your health for that no other will take the responsibility.

   a. Trips Cancellation by the clients
While making full payment for any trip, you are liable to receive the refund amount in case of cancellation of a trip.
Any trip cancellation made by a client has to be disclosed mandatorily in a written notification and acknowledged by the company. Your request for the submission of the cancellation date is received by a company. In such a case, a company deserves the right to impose a certainly applicable charge on your trip cancellation.

The cancellation charge herein is the representation in terms of the percentage of the total charge listed online on our website brochure trip cost.

Days (Before Initial Trip Departure)

Cancellation Charge (%)

Before 30 Days

20 % of the full amount

Less than 30 Days

40 % of the full amount

Please note that no refunds of any trip cost will be made available to clients who drop out of the journey in the interest of leaving any trip voluntarily regardless of any reason after your trip has started. No refund of the remaining unused amount as per the itinerary shall not be provided to the clients. Similarly, no refunds are also applicable strictly for any accommodation, transport, sightseeing, meals, or services in case of not utilization by the clients.

   b. Cancellation of a trip by a company
The company reserves the right to cancellation of your any trip booked unless it is not guaranteed to operate.
The company reserves the right to cancel any trip concerning the utmost safety of clients in course of the guaranteed trip and prior to departure due to reasons beyond our control (for example natural disaster, flight cancellation, consequences of strikes, industrial action, wars, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences). In such an event, Luxury Holidays Nepal provides a refund of only the trip price.
A refund of the trip price is provided also in the event the company cancels your guaranteed departure trip. Likewise, you are also entitled to take an alternative trip of the same value.
Please be advised that your significant alterations exclude a change of airline carrier, flight timetables or itineraries provided the departure and arrival dates remain unchanged, the substitution of a vessel, modification of itineraries, and change in cabin category or hotel accommodation provided it is of the same category.
However, the company cannot be held liable for any accidental expenses or losses incurred in visas, non-refundable flights or rail, vaccinations, non-refundable car parking or other fees, loss of possessions, etc. due to the result of the trip booking.

Refunds:

Until the tour expiration date, Luxury Holidays will give you a refund if you change your mind or can't find dates that suit you. Vouchers and payments can be refunded by contacting us at [email protected]. If you already booked your dates, you can also change your travel dates according to the hotel's cancellation policy at no additional fee. Simply contact us in accordance with the cancellation policy prior to your original travel dates.

Also, if you paid by credit card just contact your credit card issuer for a refund.

Refunding Time
For Credit Card: It takes 4-5 working days
If you use Bank Transfer: It takes 5-7 working days

For more information on the refund and cancellation policy and terms conditions, please click here.

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